Payment and refund policy
Accepted methods, total-price disclosure, card security, VAT and refund timing.
1. Price, tax and fees
Prices are shown in VND unless another currency is clearly stated. Before booking, the website shows nightly charges, discounts, deposit, VAT, surcharges and the final amount. Mindana does not charge undisclosed or unaccepted fees. VAT invoice requests require accurate company name, tax ID, billing address and delivery email within the stated deadline.
2. Accepted methods
- Bank transfer.
- Bank QR.
- Visa/Mastercard through VNPAY when enabled.
- Cash at reception/property where allowed.
Online payment succeeds only after valid bank/gateway confirmation. International card issuers may apply their own exchange rate and conversion fee.
3. Payment security
Mindana never asks for OTP, CVV, bank password or full card data by phone, Zalo, WhatsApp, WeChat or email. Card data is handled by the bank/payment gateway; Mindana does not store CVV, OTP or a full card number on its website.
4. Refund timing
Refunds return to the original method unless another lawful arrangement is agreed. Bank transfer/QR refunds are processed by Mindana within 5 business days after approval. VNPAY card refund requests are submitted within 5 business days; the issuer may need 7–30 business days to post funds. Cash is refunded in cash or by agreed transfer. Weekends, holidays and third-party processing time are excluded.