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Transparent information for guests

Mindana Apartment policies and terms

These policies apply to reservations made directly on the Mindana website. Reservations created and paid through Airbnb or another OTA follow that platform’s terms.

Effective date: 06/09/2026 Version: 2026-09-06-v1.0

Complaints and dispute resolution

Contact routes, response times, handling process and escalation rights.

1. Contact

  • Hotline: +84 814 98 79 79 or +84 345 111 189.
  • Email: info@mindana.com.vn.
  • In person: 38 Cao Ba Quat, An Hai Ward, Da Nang.

Please provide booking code, issue, requested remedy and supporting evidence.

2. Timing and process

Mindana acknowledges receipt within 24 hours and aims to resolve within 7 business days. Cases requiring bank, gateway or third-party verification may take up to 30 days unless law provides otherwise; progress will be communicated.

3. Escalation

The parties first seek an amicable resolution. If unresolved, guests may contact a consumer protection authority, competent regulator or court under Vietnamese law.