Booking and cancellation policy
Reservation confirmation, deposits, date changes, cancellation, no-shows and shortened stays.
1. Apartments and services
Mindana offers apartments with a balcony and without a balcony. Core amenities include a kitchen with cabinets, microwave, refrigerator and basic cookware; living/sleeping space with sofa bed, TV, ceiling air conditioning, bed and wardrobe; bathroom with hot water, towels, hair dryer and essentials; free Wi-Fi plus washer and dryer as described for each apartment.
Normal maximum occupancy is 3 adults or 2 adults and 2 children. The sofa bed is suitable for up to 2 children or 1 adult. All guests must be declared; any extra-person charge must be disclosed and accepted first. Images are representative and minor layout/decor differences may occur, while the booked category and main amenities remain applicable. Rates and availability vary by season, holidays, stay length and promotion.
2. Confirmation and deposit
A reservation is confirmed after the required payment/deposit is completed and Mindana issues a booking code, email, message or confirmation. Pay-at-property reservations require staff approval. Submitting a form alone does not hold a room. Guests must review contact details, room type, dates, party size and total price before confirming.
The deposit shown at checkout secures the room and is credited toward the total. Failure to pay by the stated deadline may move the request to pending or cancellation after notice.
3. Cancellation and refund
Deadlines are counted back from 14:00 on the scheduled arrival date, Vietnam time.
- 48 hours or more: 100% refund of the amount paid.
- 24 to under 48 hours: 50% refund.
- Under 24 hours or no-show without notice: no refund.
- Voluntary early departure after check-in: unused nights are non-refundable unless Mindana agrees in writing or by confirmed message.
Promotional/non-refundable rates may have different conditions clearly displayed before payment. Airbnb/OTA bookings follow their platform policy.
4. Changes, unavailable rooms and force majeure
Date, category and extension requests depend on availability, current rates and offer conditions, and take effect only after confirmation and any additional payment.
If Mindana cannot provide a confirmed room because of its own system error or duplicate booking, the guest may accept an equivalent/better room at no extra cost, agree to new dates, or receive a 100% refund. For force majeure, the parties prioritize rebooking, credit or refund of unused services according to actual impact and law.